Terms and conditions
These pages (together with the documents expressly referred to on them) provide information about us and the terms and conditions (“Terms”) under which we sell any of the products (“Products”) listed on our website at www.samsungdirect.com (our “site”) to you.
These Terms will apply to any contract between us for the sale of Products to you (“Contract”) via our site. Please read the Terms carefully before ordering any Products from our site.
Please note that before placing an order you will be asked to agree to these Terms.
[Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you do not accept these Terms, you will not be able to order any Products from our site.] We reserve the right to amend these Terms from time to time as described in clause 8 below. Whenever you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in June 2012.
1. Our Details
1.1. We operate the website www.samsungdirect.com. CEMOBIT is a trademark operated by Computer 2000 Distribution Limited that provides e-commerce services on behalf of vendors and retailers in the domain of: Consumer Electronics (CE), Mobility (MOB) and IT. We are Computer 2000 Distribution Limited (registered number 01691472) of Redwood 2, Crockford Lane, Chineham Business Park, Basingstoke, Hampshire RG24 8WQ. Our VAT number is GB 385524 235.
1.2. To contact us, please see our Contact Us page
2.1. Any images or photographs of the Products that we put on our site are for illustration only. We use reasonable endeavours to make sure those colours, sizes and details are displayed accurately but we cannot guarantee that the way in which your computer displays these colours or details accurately reflects the Products made available by us. The Products you receive may therefore vary slightly from those advertised.
2.2. Any packaging that we use to provide the Products to you may vary from any that are indicated on our site (where applicable).
2.3. Please note that all Products advertised on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and only process the order of the Product pursuant to clause 7.6 below.
3. Your use of the Site
Your use of our site (including our Online Store as defined below) is governed by these Terms . Please review these carefully.
4. Use of any Personal data you provide us
5. Purchasing Products from us
5.1. We reserve the right to amend the Terms from time to time. Amendments are usually made to reflect changes in law, the ways in which we accept payments from you and to accommodate changes to the way Products are supplied. We will identify (by reference to the date of the Terms) on this page if the Terms have changed but you should ensure that you check these Terms carefully whenever you order Products to ensure that you are aware of the current version of the Terms. Each time that you order Products you agree to the Terms in force at that time.
5.2. These Terms do not affect your statutory rights as a consumer.
5.3 You acknowledge and agree that the products that you purchase from us are subject to the export control laws and regulations of UK, EU and/or the United States, including restrictions on exports, re-exports and transfers to specific countries, end-users and end-uses. You will comply with all applicable laws and regulations.
6. Availability and Content
6.1. Access to the area where we sell our Products (Online Store) on our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Online Store provided without notice. We shall not be liable if, for any reason, our Online Store is unavailable at any time or for any period.
6.2. From time to time we may restrict access to parts of the Online Store, or our entire site, to users who have registered.
6.3. You must treat any user name, password or any other piece of information provided as part of our security procedures as confidential and not disclose it to any third party. We reserve the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if (in our opinion) you fail to comply with any these Terms.
6.4. You are responsible for making all the arrangements necessary to have access to the site and Online Store. You are also responsible for ensuring that persons who access the site and Online Store through your internet connection are aware of these Terms and comply with them. Please notify us as soon as possible in writing if you become aware that activities on your account are unauthorised or you have become aware that your account details have been compromised.
6.5. Whilst we will make reasonable efforts to ensure that the information in the Online Store is correct, the material displayed on it is provided without any guarantees, conditions or warranties as to its accuracy, including but not limited to information about the Products and prices described on it.
6.6. The availability of the Products which are the subject of your order will be determined by the product description displayed on Online Store at the time of placing your order. We will make reasonable efforts to ensure that any product description is a fair representation of the actual Products offered.
6.7. We reserve the right to suspend, modify or amend the Online Store at any time and the Products offered.
7. Orders for Products and Delivery
7.1 Our order process will permit you to check the Products you have ordered and amend any errors before submitting the order. Please ensure that you read through your Order before submitting it.
7.2 Your order constitutes an offer by you to buy our Products on these Terms. It is at our discretion as to whether to accept and/or process an order or not and we reserve the right not to accept an order. Acceptance of your order will take place in the way described in clause 7.3
7.3 We will confirm our acceptance of your order by sending you an e-mail from firstname.lastname@example.org that confirms that we have received your order and that the Products you have ordered have been dispatched (a Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.4 Please note that we may use third parties to deliver the Products to you.
7.5 All our Products are subject to availability. If, for any reason, any or all of the Products you have ordered are or become unavailable or there has been an error in the price on our site or the Online Store we will make reasonable efforts to notify you of this as soon as possible after becoming aware of it and advise you of the revised delivery dates. In such cases if you have already paid for the Products we will either notify you when the Products will be delivered or refund you the amount paid as soon as reasonably possible.
7.6 We reserve the right to amend these Terms from time to time:
(a) to reflect changes in how we accept payment from you;
(b) to reflect changes in relevant laws and regulatory requirements; and
8.1. When purchasing Products from us as a consumer, you have the right to cancel an order within the time limits specified below in clause 8.3 unless the Products provided fall within the categories listed in clause 8.2. This means that during the relevant period if you change your mind or for any other reason you decide that you do not want to keep the Products you can notify us of the cancellation and receive a refund.
8.2. The cancellation right referred to in this clause 8 does not apply to:
(a) any made-to-measure or custom-made Products;
(b) newspapers, periodicals or magazines;
(c) perishable goods, such as food, drink or fresh flowers;
(d) software, DVDs or CDs which have a security seal which you have opened or unsealed; or
(e) the supply of Products which due to their nature cannot be returned.
8.3. Your legal right to cancel an Order begins on the date we send you the Dispatch Confirmation (as indicated above) which is when the Contract between us is created. If we have already delivered the Products to you, you have a period of 7 (seven) working days in which you can then cancel the order. This starts from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
8.4. In respect of Products ordered, cancelled and returned following the processes set out in clause 8.1 to 8.3, you will receive a full refund of the price you paid for the Products and any applicable specific delivery charges (i.e. postage, carriage and insurance) (Delivery Charges) you paid for. You remain responsible for the cost of returning the Products to us. We will process the refund payable as soon as reasonably practical any in any case within thirty (30) calendar days of the day you gave us notice to cancel under clause 8.1. If you wish to return Goods for being faulty the procedure in clause 8.5 will apply.
8.5. If you return Products to us because they are faulty or incorrectly described, we will refund the price of the defective Products, the applicable Delivery Charges and any reasonable costs you incur in returning the Product(s).
8.6. While in your possession you shall take reasonable care of any Products delivered to you and ensure that, if you decide to cancel the Contract and return the Products you return the Products to us in the same condition as when you received them (including any original packaging). You will remain liable for any damage to the Products while in your possession.
8.7. Refund/cancellation notifications for Products must be received within the timescales set out above in clause 8.3.
8.8. If you wish to cancel an Order at any time prior to dispatch, you must inform us in writing (either by letter, fax or email) as follows:
(a) By Email:
- i. email@example.com
- ii. to our customer services team
8.9. You should include the following details in your notification:
(a) details of your order number; and
(b) the reason for the cancellation/return if this is due to a fault
8.10. You may wish to keep a copy of your cancellation notice for your records.
8.11. We will always refund you on the credit card or debit card used by you to pay.
8.12. If you wish to cancel an order pursuant to these Terms and the Products have already been delivered to you:
(a) you must return the Products to us as soon as reasonably practicable;
(b) unless the Products are faulty or mis-described you will be responsible for the cost of returning the Products to us;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
- 9. Delivery of the products
9.1. The order you place with us, once accepted, will be fulfilled by the estimated delivery date set out in our Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2. We will be deemed to have delivered the Product(s) to you when we deliver the Product(s) to the address you gave us when placing the order or signing up to our Online Store.
9.3. You will be responsible for the Products from the date that we complete delivery as described in clause 9.2 and from that data the Products will be at your risk.
9.4. You will be the legal owner of the Products once we have received payment in full, including all applicable Delivery Charges.
- 10. Delivery of the Products to Other Jurisdictions
10.1. We supply the Products to UK addresses only.
- 11. Products Prices and Delivery Charges
11.1. The prices of the Products will be as set out in the Online Store from time to time. The price stated may be subject to the addition of Delivery Charges. We take all reasonable care to ensure that the prices of Products are correct at the time they were included on our Online Store. If however there is an error in the price of Product(s) you ordered, this will be dealt with under clauses 11.5 and 11.6 below.
11.2. The prices for our Products may change from time to time to reflect change in market conditions, but any such changes will not affect an order that you have placed and for which we have confirmed has been/is to be dispatched under a Dispatch Confirmation.
11.3. All prices include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. If the VAT rate changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
11.4. Please note that Delivery Charges will be added in addition to the advertised price.
11.5. The Online Store contains a large number of Products and it is possible that despite our efforts, some of them may be incorrectly priced. Where the correct price is lower than the price stated on the Online Store you will be charged the lower amount. If a price is higher than the price stated on the Online Store, we will, at our discretion, contact you for instructions or reject the order and notify you of the rejection.
11.6. If a pricing error is obvious and unmistakeable, and could reasonably have been recognised by you as an error, we under no obligation to supply the Products to you at the incorrect (lower) price, even after sending the Dispatch Confirmation.
12.1. You can pay for Products using a debit card or credit card and Paypal. The cards accepted are set out on our Online Store.
12.2. Payment for delivery of the Products and any associated Delivery Charges is payable in advance. Your order will not be dispatched the Products until we have received payment.
13. Our liability to you
13.1. We sell the Products to you entirely for your private non-commercial use. You agree that you will not use the Products for any commercial, business or re-sale purposes unless otherwise agreed with us in writing.
13.2. We will be liable for a failure to comply with these Terms where the breach is one that was contemplated by us both at the time that a Contract is formed in respect of any particular Product order and arises from our negligence but not where the loss or damage is not one which was contemplated at the time of the Contract.
13.3. Nothing in these Terms shall render us liable to indemnify you in respect of any liability of any kind incurred by you to any other person but this is not an exclusion of any liability that may arise by virtue of a breach by us of these Terms or any negligence on our part or that or our employees or agents.
13.4. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the site or Online Store or when a Contract was formed.
13.5. We do not exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of any implied terms which cannot be excluded or limited at law.
13.6. You confirm to us that by placing an order using the Online Store, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) any personal information you provide us will be complete and accurate
14. Viruses, hacking and other offences
14.1. You must not misuse the Online Store by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt unauthorised access to the Online Store or our site, the server on which the Online Store or site is stored or any server, computer or database connected to the Online Store, or attack the Online Store or site via a denial of service attack, distributed denial of service attack or other similar means.
14.2. Anyone breaching this clause 14 would commit an offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing the identity of those responsible to them. In the event of such a breach the individual responsible will lose the right to use the Online Store immediately.
14.3. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of the Online Store or our site or downloading any material posted on it or any website linked to it.
15. Events outside our control
15.1. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside Our Control (as described in clause 15.2 below).
15.2. An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, supplier or sub-contractor failure, subsidence, epidemic or other natural disaster or failure of public or private telecommunications network or impossibility of the use of public or private transport.
15.3. If the Event Outside Our Control occurs that affects the performance of our obligations under a Contract:
(a) we will notify you as soon as possible;
(b) our obligations under a Contract will be suspended and the time for performance of its obligations will be extended for the duration of the event.
15.4. We reserve the right to defer the date of delivery of the Products or to cancel the delivery of the Products in the case of any Event Outside Our Control or which are beyond its reasonable control and which prevents or hinders the delivery of the Products.
15.5. When we refer, in these Terms, to "in writing", this will include e-mail.
15.6. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Computer 2000 Distribution Limited at Hampshire House, Wade Road, Basingstoke, Hampshire RG24 8NE. We will confirm receipt of this by contacting you in writing, normally by e-mail. Please refer to clause 8 for relevant addresses and contact details when wishing to cancel an order.
15.7. If we have to contact you or provide notice in writing, we will do so by e-mail or by pre-paid post to the addresses you provided to us in your order.
16. Other important terms
16.1. We may transfer our rights and obligations under a Contract or these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
16.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
16.3. These Terms are not enforceable under the Contract (Rights of Third Parties) Act 1999 by any person not a party to them.
16.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
16.6. If you wish to contact us about your order or you have a complaint about any aspect of the Online Store please contact us at:
16.7. These Terms are governed by English law. This means a Contract for the purchase of Products through our site or Online Store and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.