Privacy Policy

CEMOBIT is a trademark operated by Computer 2000 Distribution Limited that provides e-commerce services on behalf of vendors and retailers in the domain of: Consumer Electronics (CE), Mobility (MOB) and IT.

Computer 2000 Distribution Limited of registered office at Redwood 2, Crockford Lane, Chineham Businss Park, Hamshire, RG24 8WQ (Company Registered No. 01691472) ("we", "us", or "our") are committed to protecting and respecting your privacy.

This policy (the "Privacy Policy") (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, via our site www.samsung-direct.co.uk (the "Site") will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

WHAT INFORMATION DO WE COLLECT?

We may collect and process the following data about you:

• information that you provide by filling in forms on our Site or in our online Store. This includes information provided when you complete a contact information form. This information may include your name, telephone number, email address and any messages or content you submit; and/or
• any registration details when you register with us. This information includes all your registration details that enable us to process your or your organisation’s applications or orders, and to administer the relevant accounts. We will collect information relating to your application or order, which may include personal information such as your name, title, company or organisation name, work or home address, work or personal e-mail and work or personal phone number (as applicable and depending if you are ordering or using our Online Store as a business or consumer; and/or
• any subsequent information provided when you use the account, and a record of purchases or orders placed; and/or
• information about the domain(s) from which you are visiting, and information regarding what pages you access, traffic data, location data and other communication data (please see the section on cookies below); and/or
• information you supply when you report a problem with our Site or Online Store; and/or
• information or correspondence with you when you contact us.

You may notify us of any updates, amendments or corrections to your previously collected information by contacting us via the contact section on this Site.

MAIN USES OF INFORMATION

We use information held about you in the following ways.  By providing your information to us you consent to our processing of your information in the ways set out below and for the purposes indicated specifically on any online form you may complete:

• to enable us to process any orders you may place with us on our Online Store and/or to manage your online account;
• to evaluate and enhance the provision of our commercial activities, which may involve one of our representatives contacting you;
• to carry out basic checks to ensure that your details are genuine to prevent fraudulent use of credit card information;
• to carry out analysis or market research on usage of our Site, including statistical analysis of user behaviour which we may disclose to third parties in de-personalised aggregated form;
• in order to enable us to comply with any requirements imposed on us by law; and
• in order to send you periodic communications (this may include e-mail) about features, products and services, events and special offers provided that this is consistent with your use of the Site and any similar products that you may have purchased (unless you have notified us that you do not want to receive these communications).

WHAT INFORMATION DO WE DISCLOSE?

We occasionally hire other companies to provide limited services on our behalf, such as website hosting, packaging, mailing and delivering prizes, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies with the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose. Where necessary we may pass information to other companies within our group of companies, business partners and successors in title to our business, or as otherwise permitted under the DPA.

We may disclose information we have collected if required to do so by law, or in good faith if reasonably necessary to (1) comply with legal process, (2) respond to any claims, or (3) protect our rights, property or personal safety, or our customers or the public.

You may at any time deregister your subscription from your account and mailings from us by following the “unsubscribe” link on this Site or on any e-mail you may receive from us.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or not checking (as the case may be) certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

COOKIES

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a “cookie file” which is stored on the hard drive of your computer. “Cookies” contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service.  We provide a list of the cookies the cookies that we use on our Site and in our Online Store below.  This list also provides you with information as to why these cookies are used.

You may refuse to accept cookies by activating the settings on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Site or Online Store.

For information cookies do not attach to your system or damage your files. If you have resident cookies disabled in your browser you are still able to use our Site and Online Store, but you will not have the benefit of an automatic login.

YOUR SECURITY

We take every reasonable precaution to protect your information with the aid of encryption software. However, the Internet is not a 100% secure medium for communication and, accordingly we cannot guarantee the security of the information you send to us via the Internet. We are not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of such information.   Any transmission of data is at your own risk.  Once we received your information however we will use strict procedures and security features to try and prevent unauthorised access.

CHANGES TO THIS POLICY

We may occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the top of the Privacy Policy. For material changes to this Privacy Policy, we will notify you either by placing a prominent notice on the home page of our Site or by directly sending you a notification. We encourage you to periodically review this Privacy Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this Privacy Policy and any updates.

CONTACT DETAILS

If you have any questions regarding this Privacy Policy or require any further information please send your request by clicking here.

The DPA gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to an administration fee to meet our costs in providing you with details of the information we hold about you.

LINKS

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

NB In addition to the cookies wording above it would be sensible to include a pop up – following the ICO guidance which covers the consent requirements for accepting cookies.  This only needs to appear where someone first comes to the Site (or wipes their cookies and revisits).

The guidance suggests that if something along the lines of the following appears at the top of the home page:

Computer 2000 would like to place cookies on your computer to help us improve your experience on our Site.  To find out more about cookies and why/when we use them please see our Privacy Notice.

The ICO has suggested that even if the box is not ticked or the Continue button pressed the fact that the notice is at the top of the page and will continue to be present if the individual continues to navigate should be enough to ensure that the individual has informed consent that cookies are being used.  The alternative would be that you would need to block access to pages where cookies were applied (if they were non-vital cookies) which presumably would be very difficult to manage.